Shipping policy
Shipping Policy
At Peters Pottery Shop, every piece is handmade and carefully packaged in our studio in Pennsylvania.
Processing Times
Most in-stock orders are packaged and shipped within 3–5 business days.
Because our pottery is handmade, some items may require additional time to prepare. If an item has a longer processing time, it will be noted in the product listing.
Custom and made-to-order items may require additional processing time. The estimated timeframe will be provided with the product listing or order confirmation.
Shipping
Orders are shipped within the United States using USPS, UPS, or another carrier selected at the time of shipment.
Available shipping options and costs will be calculated at checkout based on the size, weight, destination, and shipping method selected.
Once your order has been shipped, you will receive tracking information when available.
Please note: Peters Pottery Shop is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.
Damaged Items
We take great care when packaging our pottery, but ceramic pieces can occasionally be damaged during transit.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the damaged item
- Photos of the packaging, including the shipping box and packing materials
Please keep all original packaging until your claim has been resolved, as it may be needed for a carrier claim.
We will work with you to determine the appropriate resolution, which may include a replacement or refund depending on the circumstances and availability of the item.
Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.
Peters Pottery Shop is not responsible for packages that are confirmed as delivered to the address provided at checkout.
If a package is lost while in transit, please contact us and we will work with the shipping carrier to investigate the shipment.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible. We will do our best to correct the address before the order ships.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.
Shipping Outside the United States
At this time, Peters Pottery Shop ships primarily within the United States. International shipping may be available on select orders.
International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Questions
If you have questions about shipping or your order, please contact us through the contact information provided on our website.
Thank you for supporting handmade pottery and Peters Pottery Shop!